Job
Company
Description
Salary
Job Description
Position Summary...
What you'll do...
Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and
feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and
techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and
procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for forklift spotting and
handling and disposing of hazardous materials; following company steel standard guidelines; and correcting and reporting unsafe situations to
management.
Supports the Sam's Club ecommerce plan in the club by overseeing operations of the ecommerce programs (for example, Club Pick Up, Ship From
Club, etc.); auditing on-line customer feedback; working to resolve customer complaints and escalating unresolved issues to management; and
identifying trends generating causes and supporting management in implementing solutions.
Supervises Associates supporting the ecommerce programs by training and providing resources to meet store associate needs; assigning duties;
providing feedback; communicating goals; and ensuring associate coverage at the ecommerce pick-up location.
Executes the Sam's Club Pickup plan and processes in the club by updating Club operations with key performance indicators; auditing customer
orders to ensure they are fulfilled correctly; ensuring equipment is available and ready for associates; maintaining awareness of the Club Pickup
strategy and execution goals; touring the Club to evaluate CPU performance; training and providing resources to meet associate needs; evaluating
performance and processes and determining their impact on the total Club; and supporting the development of new metrics through feedback and
utilizing current metrics to evaluate CPU effectiveness.
Supports projects to improve CPU efficiencies in the club by leveraging key performance indicators and leadership insight to resolve operational gaps;
modeling appropriate picking and loading for other associates; executing process improvement projects; evaluating the execution of program plans
and projects and identifying any gaps; implementing solutions to improve process productivity and quality; and communicating with others to ensure
Sam's Club Pickup is properly staffed.
Provides member service by acknowledging the member and identifying member needs; providing guidance and support to members regarding
self service technology; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting
the company's products and services.
Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling
claims and returns; zoning the area; stocking, arranging and organizing merchandise; setting up, cleaning, and organizing product displays; removing
damaged goods; signing and pricing merchandise according to company policies and procedures; identifying shrink and damages; and securing
fragile and high-shrink merchandise
Oversees the picking and staging of club pick up orders throughout the day; and ensuring products are selected and staged according to company
policy and procedures.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers,
and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and
addressing improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding,
and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy;
and assisting management with correcting ethical and compliance issues and problems.
Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities;
coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and
modeling and helping others with how to adapt to change or new challenges.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
I acknowledge that the position for which I am applying requires me to successfully complete all job required trainings and assessments within a
prescribed time period if I receive the position.
Must be 18 years of age or older
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Primary Location...
3912 WARDS RD, LYNCHBURG, VA 24502-2942, United States of America
This position is open. This job was posted on Tue Apr 16 2024 and expires on Sat Jun 15 2024.
Minimum $36K /yr
$39K /yr Average
Maximum $43K /yr
Show More
Sam's Club
Niche Retailers
3.4
357 ratings
3.7
Salary & Benefits
3.2
Professional growth
3.5
Work-Life balance
3.3
Recognition & Support
3.5
Culture and Values
Find out how you
match this companyLet's explore your common touchpoints.
Reviews
Meat wrapper
Durham, NC - December 9, 2021
Productive work place
4.3
5
Salary & Benefits
5
Professional growth
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
While working at sams I gained so much experience in not just my department but I’ve also crossed trained in the bakery and food service department. That experience helped me further my future goals and got me to where I am at now. Without that experience working with great leaders with passion made a difference everyday coming to work. I never felt alone.
Pros and Cons
Hard working employees and dedicated
My days working with sams club i didn’t see any cons
Marketing Administrator
Southfield, MI - March 7, 2023
Wisdom...fun....
4.3
5
Salary & Benefits
5
Professional growth
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
I really enjoyed my stay there. I learned many skills to grow. I had a chance to train others and thrive in leadership. Social skills are very important the development of customer service grows from ìt.
Pros and Cons
Excellant customer service skills learned
Left too soon
Membership team lead
Holland, MI - November 12, 2021
Great please to work and grow
4.3
5
Salary & Benefits
5
Professional growth
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
If you want to grow with the company, they work with you and coach you along in the process. They do their best to instill proper training and allowance of use in all resources possible.
Pros and Cons
Quarterly bonuses, decent pay, room for growth, a lot of recognition (lunch, snacks, etc).
It is in the Walmart family
Fresh foods associate
Fargo, ND - November 5, 2023
A GREAT place too work !
4.3
5
Salary & Benefits
5
Professional growth
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
I throughly enjoyed my time working at Sam’s Club located in Fargo ND. All staff and Management were very helpful and friendly as well as great trainers.
Pros and Cons
Friendly staff / co-workers
I have not had any bad experiences working at Sam’s
Customer Service
Charlottesville, VA - January 26, 2022
My First Job
4.3
5
Salary & Benefits
5
Professional growth
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
Had great experience working for Sams Club. Worked there for 6 years. Worked as a Cashier moved to Customer Service and enjoyed every minute of it.
Pros and Cons
Competitive Benefits & Pay
Nothing Bad to Say
See All (53) Reviews
Summary
Sam's West, Inc. (doing business as Sam's Club) is a chain of membership-only retail warehouse clubs owned and operated by Walmart Inc. Sam's Club sells most of its merchandise in bulk and directly off pallets. The clubs are arranged like warehouses, with merchandise stocked in warehouse-style steel bins. Products sold include jewelry, designer goods, sunglasses, crystal and collectibles, electronics, floral, apparel, food, and meats. Most locations have Pharmacy, Tire and Battery, Photo, Bakery, Optical, Café and Floral departments. As a Sam's Club associate, you earn competitive wages and enjoy access to health and education benefits as well as development opportunities - more than 75 percent of club management were promoted from hourly positions.
Subsidiary
Large
Over $10B
Lynchburg, VA, 24504, and others
Niche Retailers
1983
John Furner
How do you stay up-to-date with the latest fashion trends?
Answer
I regularly read fashion magazines, follow fashion influencers on social media, and attend fashion shows and events.
How do you approach building a personal connection with clients?
Answer
I take the time to understand their preferences, listen actively, and provide personalized recommendations based on their individual style and needs.
Can you give an example of a challenging client situation you have faced and how you handled it?
Answer
I once had a client who was indecisive and had difficulty making choices. I patiently guided them through the options, offered my expertise, and ultimately helped them make a confident decision.
About the Personal Shopper role
Sales - Other
Personal Shopper
As Personal Shoppers, we process customer's orders through live chat or phone calls and log data in the order entry system. We recommend added merchandise to customers on every order call. We present customers with product information assuring customer satisfaction. We ensure to share the latest trends and recommend products.
Core tasks:
- supporting customers for replacement orders and exchanges
- processing customer financial adjustments as required
- developing personalized shopping experience for all customers
- helping customer correspondence and scheduling appointments
- stimulating feedback to enhance further customized service
258 Personal Shopper jobs in Lynchburg, VA
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